CLIENTS:
As you have been previously made aware, due to recent Medicare legislation, it is now required that all Private Fee-For-Service (PFFS) Medicare Advantage (MA) plans contract with or build a contracted provider network.
This communication addresses a letter (first attachment) and its enclosures (second attachment) many providers have received dated 10-15-10 from the Sterling Health Plans inviting them to participate as a contracted provider in their provider network for their Medicare PFFS Plan and MA PPO Plan.
BILLPro does not review contract content as that must necessarily be the responsibility of the provider and his/her legal counsel. However, we did have a few questions to which we just received a response from Sterling –
1) Why in the contract for both plans is the reimbursement for pathology/labs only 60% of the Medicare Fee Schedule and not 100%? The response received was that is the standard contract language but it can be changed to 100%. We procured contract pages reflecting the 100% reimbursement and they are in the attachment, pages 15 and 18. We have NOT included pages 15 and 18 of the contract providers were mailed.
2) It was confirmed that Sterling follows CMS guidelines in that ALL locations where patients receive services must be enrolled and any change must be reported within 30 days. This includes office locations as well as nursing facilities, hospitals, assisted living facilities, etc
Other items of interest:
1) We ask that providers pay particular attention to page 17 related to the MA PPO Plan, related to referrals, hospital admissions/discharges and services.
2) For those providers who are members of the Cleveland Clinic PHO, we confirmed with the PHO that Sterling is NOT one of their contracts – providers must contract on their own if interested.
3) Claims must be filed within 90 days from the date of service.
For those interested in contracting with Sterling and who have not received a letter from them, please print the first and second attachment in their entirety, execute the contract accordingly and, we suggest, forwarding the original contract to your account manager at BILLPro who will deliver it to one of our credentialing specialists for review for completeness and forwarding to Sterling. Please leave pages 21 and 22 blank as our credentialing specialists will complete and may contact you for any information that may be needed. If BILLPro does not have a current listing of all locations where services are provided, please provide a listing on a separate sheet to include the legal name of the facility, telephone number and fax number (if available) which we will incorporate on the Provider Information Sheet which must be completed for each provider within the practice. Our charge for this service is a flat $35.00 and will be added to your BILLPro invoice when the contract is accepted by Sterling.
NOTE: For those who are interested in contracting and have received a letter from Sterling, only pages
15 and 18 need be printed of the second attachment related to the reimbursement by both
plans then follow the remaining instructions as outlined in the paragraph above. Of course, if
you prefer to handle the contracting yourself, please do make sure to inform your account
manager at BILLPro so she is aware that you will be contracting with Sterling.
IF YOU ARE A LABORATORY OR DME SUPPLIER, A SEPARATE CONTRACT IS REQUIRED. Please see the third attachment below for the “Lab DME Agreement .” If interested in contracting, we ask that you follow the instructions above. Please leave page 18 blank as we shall complete.
Any questions you have related to the Sterling contract(s) including any portion of the contract you would like to negotiate, can be directed to Arti Bhatt at
Arti.Bhatt@sterlingplans.com (phone: 360-961-6651). If it was that easy for us to obtain an increase from 60% to 100% of the pathology/lab fee schedule, it may behoove you to attempt to negotiate at reimbursement to 110% or 105% of the Medicare fee schedule!
Debra A. Farley
Billing Director
BILLPro Management Systems
11-3-2010