IT / Tech Support
BILLPro’s hardware/software solutions are customized to fit the needs of each individual practice. We aren’t just techies; we understand the flow of the medical office. We understand the ins-and-outs of medical coding and how they interact to get the maximum you deserve out of your patient claims.
Your claims are submitted to insurers on a daily basis with continuing improvement towards real-time access.
Are your computers a little out of date? No problem – our systems are backwards compatible up to Windows 2003.
Secure Data Access & Backup
HIPAA compliant access to your practice data is controlled under a 256 bit secure VPN. You can access your data 20 hours per day (4 hour backup/shutdown window) safely and securely from your office or home…or even with your tablet.
Do you want to know who is making changes? We keep a time/date/user stamp audit trail of all data access.
Your data is backed up nightly to an encrypted cloud based server.
The bottom line is that we strive to make tech easy. It’s our job to ensure that your systems are running reliably and efficiently. If you need us, we’re simple phone call away. Five courteous staffers are always available to take your call.
BILLPro offers installation and support for RSL’s medical related applications, including but not limited to: Medical Billing, Appointment Book, Service Link, Medical Office, etc.
Are you tired of going through the nightmare of phone options at your hardware/software manufactures trying to get support for non-BILLPro related applications or computers? Give us a call. A member of our tech support team will answer your call promptly.
Our IT staff will help with an initial diagnosis to discover where you should go next without waiting on hold for hours with hardware manufacturers. Often times, we can direct you within minutes saving you valuable time.
We also offer computer system/network configuration & design services. We utilize multiple connectivity approaches to reduce technology costs for our clients